Legal Framework

Privacy Policy

Effective Date: February 26, 2026

1. Overview

Lumina Lab (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website theluminalab.store, including any other media form, media channel, mobile website, or mobile application related or connected thereto (collectively, the “Site”).

We operate in compliance with global data protection standards, including the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and the Personal Information Protection and Electronic Documents Act (PIPEDA).

2. Collection of Information

Personal Data

Personally identifiable information, such as your name, shipping address, email address, and telephone number, and demographic information, such as your age, gender, hometown, and interests, that you voluntarily give to us when you register with the Site or when you choose to participate in various activities related to the Site.

Financial Data

Financial information, such as data related to your payment method (e.g., valid credit card number, card brand, expiration date) that we may collect when you purchase, order, return, exchange, or request information about our services from the Site. [Note: All payment data is stored by our payment processors, such as Shopify Payments, Stripe or PayPal].

Technological Data (Meta & Google Tracking)

Our servers automatically collect information when you access the Site, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the Site.

Advertising & Analytics Disclosure:

We use "Pixels" and "Cookies" (including the Meta Pixel and Google Analytics) to track user interaction with our Site. This allows us to measure the effectiveness of our advertising, optimize our rituals, and provide you with personalized invitations based on your interests. By using our Site, you acknowledge and consent to this processing of data for targeted advertising purposes.

3. Use of Your Information

Having accurate information about you allows us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Site to:

  • Create and manage your account.
  • Process fulfillment of orders and payments.
  • Email you regarding your account or order.
  • Increase the efficiency and operation of the Site.
  • Monitor and analyze usage and trends to improve your experience.
  • Perform targeted advertising, remarketing, and newsletter delivery.

4. Disclosure of Your Information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

  • By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process.
  • Third-Party Service Providers: We share data with Shopify (platform), Logistics partners (shipping), and Marketing partners (Meta, Google).
  • Marketing Communications: With your consent, we may share your information with third parties for marketing purposes, as permitted by law.

5. Your Rights & Choices

Global Rights (GDPR/CCPA/PIPEDA)

Depending on your location, you may have the following rights regarding your personal data:

  • The Right to Access: You can request copies of your personal data.
  • The Right to Rectification: You can request that we correct any information you believe is inaccurate.
  • The Right to Erasure: You can request that we erase your personal data under certain conditions.
  • The Right to Opt-Out: You can opt-out of "sale" or "sharing" of personal information for targeted advertising.

To exercise any of these rights, please contact our Data Protection Officer at the email address provided below.

6. Data Security

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any type of misuse.